Privacy Policy

Last updated: May 2026

Distant Dawn ("we," "us," or "our") operates the website at www.distantdawn.com (the "Site"). This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our Site, make a purchase, or interact with us in any way. It also explains your rights and choices regarding that information.

By using our Site, you agree to the practices described in this Privacy Policy. Please also review our Terms of Service, which governs your use of the Site.

1. Information We Collect

Information You Provide Directly

When you place an order, create an account, sign up for our mailing list, or contact us, we may collect the following:

Your name, email address, shipping address, billing address, and phone number. We collect this information to process orders, communicate with you about your purchases, and respond to inquiries.

Payment information such as credit card details or other financial account information. This data is collected and processed by our third-party payment processor — we do not store your full credit card number on our servers.

Any additional information you choose to provide when contacting us, leaving a review, or responding to a survey.

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies, web beacons, and similar technologies. This may include your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited on our Site, time spent on those pages, and general geographic location based on your IP address.

We use this information to understand how visitors use the Site, to improve the browsing experience, and to support our marketing efforts.

Cookies

Cookies are small data files stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). These help us remember your preferences, keep items in your shopping cart, and understand how you navigate the Site.

You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some features of the Site may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes: to process and fulfill your orders, including printing, framing, and shipping; to communicate with you about your order status, respond to questions, and provide customer support; to send you marketing communications such as newsletters and promotional offers, where you have opted in to receive them; to improve our Site, products, and services based on how visitors use and interact with the platform; to detect and prevent fraud or unauthorized activity; and to comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, and only to the extent necessary for the purposes described below.

Service providers. We work with third-party companies that help us operate the Site and fulfill orders — including payment processors, printing and framing partners, shipping carriers, email marketing platforms, and website analytics providers. These service providers are contractually required to use your information only for the purposes we specify and to protect it appropriately.

Legal compliance. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We would notify you of any such change in ownership or control of your personal information.

4. Third-Party Services and Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

If you use a social media feature on our Site — such as sharing a product or following us on Instagram — the social media platform may collect information about your interaction. Your use of those features is governed by the privacy policy of the platform in question.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order and transaction records are retained as required for tax and business purposes. If you request deletion of your data, we will honor that request to the extent permitted by applicable law.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage practices, and limiting access to personal information to those who need it to perform their duties. That said, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our Site is not directed at children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly.

8. Your Rights and Choices

All Visitors

You may opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email, or by contacting us directly. You can also adjust your cookie preferences through your browser settings.

California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to know what personal information we have collected about you and how it has been used; to request deletion of your personal information, subject to certain legal exceptions; to request correction of inaccurate personal information; to opt out of the sale or sharing of your personal information (we do not sell your personal information, but certain data sharing with analytics or advertising partners may qualify as a "sale" or "sharing" under California law); and to not be discriminated against for exercising any of these rights.

To submit a request, contact us at support@distantdawn.com We will verify your identity before processing any request and respond within the timeframes required by law.

European Economic Area, United Kingdom, and International Visitors

If you are located in the EEA, UK, or another jurisdiction with applicable data protection laws such as the GDPR, you may have additional rights, including the right to access the personal data we hold about you; to have your personal data corrected or erased; to restrict or object to certain types of processing; to receive your personal data in a portable format; and to withdraw consent at any time where processing is based on consent.

We process your personal data on the following legal bases: performance of a contract (to fulfill your orders), your consent (for marketing communications), and our legitimate interests (to improve the Site and prevent fraud), provided those interests do not override your rights.

If you wish to exercise any of these rights, please contact us at support@distantdawn.com.

9. Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry standard for responding to DNT signals, and we do not alter our data practices in response to them. We do, however, recognize and honor Global Privacy Control (GPC) signals as a valid opt-out request for tracking and targeted advertising.

For more information, see our Do Not Track & Your Privacy Choices page.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Site. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out:

Email: support@distantdawn.com